Experience
I have spent 9 years as a customer service representative in the automotive field in a Senior CRM role. I understand that my company depends a lot on marketing and sales and after sales services experience, so I to achieve the best service to the customers in this field. Here is an overview of what I do :
Customers Handling Tools
Customer Service
Submitting reports of customer satisfaction surveys Conducting face-to-face interviews, and Contact by Phone, Assisting customers in overcoming the problems they face and providing adequate answers to all their inquiries, and complaints.
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Microsoft Dynamics CRM 02
Data Analyst
Using CRM and making reports for sales and after-sales services, using data analysis tools such as Microsoft Office and google sheets.
Facebook & Instagram 03
Social Media Management
Managing social media Fb Pages and coordinating with the marketing team in following up on content, advertising campaigns, competitors, service and sales offers, and customer interaction, making monthly reports for the marketing management.
IBM AS400 System
Add and collect data
I can easily add complete car data and owners data on the As400, in addition to collecting information, reviewing car maintenance history, sales numbers, sale, and purchase data, in addition, to complete details regarding the comprehensive repair invoice and the journey of the customer’s car arriving until its departure from the SC for easy follow-up and review of customer inquiries or complaints.
