Resume
Career History
2019 - 2022
SENIOR CRM
Citroen Egypt
Asmarat, Cairo
I am really proud to work in this company. First of all, I deal with a large entity such as the Styllants Group, communicating with customers in the various available channels, dealing with a completely European system, which added to me a lot and a lot. Many awards such as the best sales in the world during the first year, then awards in customer satisfaction and after-sales services, recently Amr Diab became the ambassador of the Citroen brand officially, a truly fruitful partnership.
2015 - 2019
CRM SPECIALIST
Nissan Auto Egypt
Abu Rawash, Giza
A dream that became a reality. At the beginning of my entry into the field of cars and more contact with customers and gained experience in communicating with customers on social media, the phone, and dealing with different systems for collecting and analyzing customer data. A definitely unique experience, as I worked on three brands of cars, BAIC, JAC, and Nissan - I got a promotion from a coordinator to a specialist.
2014- 2015
CUSTOMER SERVICE
Raya CX
Maadi Technology Park , Cairo
A dream that became a reality. At the beginning of my entry into the field of cars and more contact with customers and gained experience in communicating with customers on social media, the phone, and dealing with different systems for collecting and analyzing customer data. A definitely unique experience, as I worked on three brands of cars, BAIC, JAC, and Nissan - I got a promotion from a coordinator to a specialist.
2012- 2014
CALL CENTER AGENT
ETISAL International Group
El-Abaseya, Cairo
The first job after the events of the January revolution was completely out of control, but I took the first opportunity to work in a company to gain experience and start my career in the Etisalat outsourcing company.
Education
2008 - 2012
​HELWAN UNIVERSITY
Baclerios Degree
Helwan, Cairo
The faculty of Social Work plays a fundamental role in supporting the social welfare of the Egyptian community through professional and challenging academic programs.
The faculty is accredited by the National Authority for Quality Assurance and Accreditation of Education (NAQAA).
We are prominent experts leading cutting-edge research and national projects in social work and social justice, holding leading positions at the forefront of public and private sectors.
Professional skillset
Leadership
Decision-Making
Negotiation
Problem solving and troubleshooting
Languages
Arabic (native)
English (proficient)